Refund and Returns Policy

Last updated: 04-10-2025

At Wear Your Jewellery, customer satisfaction is important to us. If your order arrives damaged, defective, or not as described, you are eligible for a return or refund under the following conditions.

1. Eligibility for Returns

  • You must notify us within 48 hours of receiving the product by email or WhatsApp.
  • The product must be unused, unaltered, and in its original packaging.
  • Clear photos/videos of the issue must be shared for verification.
  • Customised or made-to-order jewellery is not eligible for return unless damaged or defective.

2. Non-Returnable Items

  • Returns are not accepted for change of mind, size, or color preference (unless specifically mentioned on the product page).
  • Items damaged due to improper handling, cleaning products, or normal wear and tear are not covered.

3. Return Process

  1. Contact us within 48 hours of delivery at:
  2. Once your request is approved, we will provide return instructions.
  3. After the item is received and verified, your refund or replacement will be processed.

4. Refund Timeline

  • Refunds are issued to the original payment method within 5–7 business days after we receive and verify the returned item.
  • For Cash on Delivery (COD) orders, refunds will be made via UPI or bank transfer.
  • If you prefer a replacement and the item is available, we will ship it instead of processing a refund.

5. Return Shipping Costs

  • If the product is damaged, defective, or incorrect, we cover the return shipping cost.
  • In all other cases, return shipping is the customer’s responsibility.

✨ Note: We recommend recording an unboxing video for smooth claim processing.